Order Delivery Timeframes:

  • Small Items: Expect dispatch within 2 business days after full payment.
  • Large/Bulky Items: Extra preparation time needed for safe packaging and possible tailgate truck arrangements.
  • Special Orders: Dispatched only after arrival at our warehouse from suppliers. Expect longer wait times.
  • Pre-Order/Made-to-Order: Generally takes 2-12 weeks, or as previously agreed. ETA is indicative and subject to change.
  • Standard Assumptions: Assumes correct items ordered, full payment received, valid address provided, and available for delivery reception.

Note: Delays may occur due to incorrect addresses, PO box issues for bulky items, and varying delivery locations and schedules. Delivery estimates are based on carrier standards and are not guaranteed. Please refrain from scheduling installations until you have received and checked your items.



Understanding Your Delivery Costs:
At VERVE BATHROOM DESIGN, delivery costs are determined based on the size, weight, and destination of your order. To get a clear idea of your shipping costs, simply select your desired items, add them to the shopping cart, and use our convenient shipping calculator on the cart page.

Options for Larger Orders:
For bulkier items that typically require forklift handling upon delivery, we suggest opting for 'Depot Collection'. This method involves shipping your order to a nearby distribution center, where you can collect your items. This option helps you save on shipping costs and eliminates the need for a forklift at your location. Please note that these depots operate independently from VERVE BATHROOM DESIGN and have their own business hours.

Home Deliveries:
All home deliveries are made to the ground floor only. For deliveries to multi-story buildings, please note that our drivers do not move past the ground floor front door. For bulky or palletised orders, it is your responsibility to unload the goods from the delivery vehicle unless you've opted for delivery with a tailgate truck. In cases where a tailgate truck is used, unloading will only be possible where the truck can access, and unloading items from the pallet is not included.

Additional Charges:
Some situations may incur additional charges, for which you agree to bear the costs:

  • Tailgate truck or two-person delivery: This incurs the actual surcharge invoice from the transport company, estimated around $275.
  • Re-delivery or address changes after booking with a courier: This incurs a surcharge of $35 for small items and $165 for palletised items.
  • Unsuccessful delivery attempts due to incorrect/insufficient address, non-attendance, inaccessible premises, etc.: This incurs a 'Futile Delivery' charge of $165 for palletised goods and $35 for small goods.

For any queries or special delivery requests, feel free to reach out to our team at Contact Us. We're here to ensure your shopping and delivery experience is as smooth as possible.