1. Product Returns
Your satisfaction is paramount. If you are not entirely pleased with your purchase, we offer a 30-day return window from the delivery date. Eligibility for returns requires:- The product must be unused and in the original condition received.
- The item should be in its original packaging.
- Proof of purchase such as order number, receipt, or invoice number must be provided.
2. Refunds Procedure
Upon receipt and inspection of your return, we will promptly inform you about the status of your refund. Approved returns will lead to a refund via your original payment method. The duration for the refund to reflect in your account may vary based on your payment provider.
3. Return Shipping Costs
Please note, shipping costs for returning items are non-refundable. Any refund processed will have the return shipping cost deducted.
4. Product Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original purchase and place a new order for the desired item.
5. Handling Damaged or Defective Items
In the event of receiving a damaged or defective item, contact us within 1 day of receipt. We are committed to resolving such issues through replacements or refunds.
6. Initiating a Return
- Online Form: For added convenience, you can simply fill out the form available via the "Submit a Return" section on our website. This streamlined process allows you to initiate a return quickly and efficiently.
- Contact Customer Service: Reach out to our customer service team at customerservice@vervebathroom.com.au / +61 (08) 9363 7878. Please provide your order number and a brief explanation for the return. Our team will guide you through the process and provide the necessary instructions.
7. Policy Updates
We reserve the right to revise this Return and Refund Policy at any time. Changes will be effective immediately upon posting on our website.
8. Contact and Inquiries
For any queries or concerns regarding our Return and Refund Policy, please reach us through our "Contact Us" page.Your purchase from our website signifies your understanding and agreement to this Return and Refund Policy.